Refund policy
Refund & Return Policy
Effective Date: July 29, 2026
At KANI DORR, we want every piece you receive to meet our standard of quality. Please review our return and refund terms below.
Reporting a Problem
If your order arrives damaged, defective, incorrect, or incomplete, please contact us within 7 days of delivery at support@kanidorr.com with:
- A photo or short video of the item(s) received
- A photo of the shipping label
- A brief description of the issue
Requests submitted after 7 days from delivery cannot be accepted.
Damaged or Defective Items
If your item is damaged or defective, we will offer a full refund or free replacement once the required evidence is reviewed and approved. Minor scratches or surface marks from natural materials are not considered defects.
Missing or Incorrect Items
If part of your order is missing or you received the wrong item, please send a photo of everything you received along with the shipping label so we can resolve it quickly — either a reshipment or refund.
Lost Parcels
If tracking shows your parcel as delivered but you did not receive it, please contact us with any supporting evidence so we can investigate.
Customized / Made-to-Order Pieces
Items that are custom-made or made-to-order are final sale and not eligible for refund, except in the case of a genuine quality defect, in which case a remake will be offered.
Change of Mind
Because many of our pieces are limited or made specifically for your order, we are currently unable to accept returns for change of mind. We encourage you to review product details, sizing, and photos carefully before ordering.
Refund Processing
Once approved, refunds are processed within 7–10 business days to your original payment method.
Delivery Delays
If your order has not arrived within a reasonable window past the estimated delivery date, please reach out — we're happy to look into it with our shipping partners.
Contact Us
KANI DOR — support@kanidorr.com